Job description

PLEASE ATTACH RESUME. PROPOSAL WITHOUT A RE.SUM.E WILL NOT BE CONSIDERED.

Work From Home | US - Multiple, United States Responsibilities: Actively listen to customer needs and offer appropriate education of products and services to prevent churn. Respond real time to customer Inbound questions and problems. Make outbound calls to touch base with new customers, determine if satisfied or need help, and ensure the customer is satisfied with their new installation.

Responsibilities

Resolve customer complaints and situations calmly and courteously. Troubleshoot and resolve service and technical problems using remote control tools with PC/MAC and tablet. Troubleshoot and resolve issues when the customer is using a smartphone app.

Meets retention, sales and customer service performance metrics. Explain and instruct the customer on the value and operation of the product and service. Retain customers at high risk for churn.

Skills: Can demonstrate active learning skills, ownership and empathy in providing a customer with the service they need. Ability to interpret a flow chart to deliver a work process. Demonstrated ability to listen, diagnose troubleshoot and solve technical and service related issues.

Requirements

1 year of related experience in a customer service and/or technical support environment. Understanding of wired and wireless home networks using multiple network technologies, is a plus