Are you passionate about helping customers and looking for a remote role with flexibility? We’re hiring a Part-Time Customer Support Representative to join our team on a contract-to-hire basis. This role is perfect for individuals who thrive in a customer-focused environment, enjoy problem-solving, and are excited to make an impact by ensuring excellent customer experiences.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat, handling inquiries, troubleshooting issues, and resolving complaints.
- Assist customers with product information, order tracking, returns, and technical support.
- Maintain accurate and detailed records of customer interactions in the company’s CRM system.
- Communicate clearly and effectively with customers, showing empathy and a customer-first attitude.
- Work closely with other departments, such as sales and technical support, to resolve customer issues.
- Identify areas for improvement within the customer support process and make recommendations.
- Meet and exceed key performance indicators (KPIs) and service level agreements (SLAs) for response and resolution times.
Requirements
- Previous experience in a customer service or support role, preferably in a remote environment.
- Strong communication skills with a professional and friendly demeanor.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Proficiency with CRM software, helpdesk tools, and Microsoft Office Suite.
- Ability to handle a high volume of customer interactions in a fast-paced environment.
- Reliable internet connection and a quiet workspace to work from home.
- Flexibility to work a part-time schedule, including occasional evenings and weekends as needed.
Benefits
- Competitive hourly rate and potential for full-time employment upon successful contract completion.
- Flexible, remote work environment that allows for work-life balance.
- Opportunity for career advancement and ongoing training.
- Access to health benefits, 401(k) options, and other perks for eligible employees upon full-time conversion.
- Paid time off and holidays, with additional perks as part of our team.
Educational Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree is a plus.
- Customer service certifications or related training is an advantage but not required.
Company Overview
We are a customer-focused company committed to delivering exceptional support and creating positive experiences for every customer. We believe that building strong relationships is key to our success and strive to empower our team with the tools and support they need to succeed. Our team values empathy, adaptability, and innovation as we work together to solve customer needs and grow as a company.
Equal Opportunity Statement
We are an equal opportunity employer, welcoming applications from all individuals regardless of race, religion, gender, orientation, disability, or veteran status. We celebrate diversity and are committed to fostering an inclusive workplace where everyone has a chance to succeed.
If you’re looking to start a rewarding customer service career with opportunities for growth, apply today to join our supportive and collaborative team!
