Job highlights

Identified by Google from the original job post

Qualifications

• The ideal candidate should be proactive and relationship-driven, with a passion for member engagement, client success, and industry collaboration
• 3+ years of experience in business development, customer success, account management, or a partnerships role, ideally in the technology or energy sectors
• Strong relationship-building skills with a proven ability to manage and nurture long-term client or member relationships
• Excellent communication skills, both written and verbal, with the ability to influence and collaborate with internal and external stakeholders at all levels
• Strong leadership and project management skills, with experience working with cross-functional teams and coordination between departments

Benefits

• Travel for semi-annual Board of Directors meetings, and opportunity to attend industry events
• (<10% travel)
• Compensation
• We offer competitive salary and on-target earnings package commensurate with the candidate’s job-related knowledge, skills, experience, and location
• $80,000 ~ $120,000 USD OTC per year depending on qualifications and experience
• Medical Insurance: Comprehensive medical, dental, and vision insurance plans to ensure the health and well-being of our employees and their families
• Unlimited PTO: We emphasize the importance of work-life balance
• We offer unlimited paid time off, allowing our staff to take the time they need to recharge and rejuvenate

Responsibilities

• As our Member Success Manager, you will play a critical role in ensuring the success and satisfaction of Volta Foundation’s member companies
• As the primary point of contact for members, you will manage relationships, understand our members, and help members maximize the value of their membership
• You will collaborate with cross-functional teams to drive engagement, retention, and satisfaction, ensuring members actively participate in Volta’s programs and leverage the Foundation’s resources
• This role offers a unique opportunity to meet and engage with key figures in the battery industry, build a strong network, and develop a deep understanding of industry pain points and challenges
• With strong interpersonal skills and a solution-oriented mindset, you will play a key role in fostering lasting relationships with member companies
• Reporting to the Director of Member Success, your ability to understand and address member needs will be crucial in driving satisfaction, retention, and growth
• Your efforts will contribute directly to the Foundation’s success and the continued development of the broader battery industry
• Member Engagement and Relationship Management
• Serve as the main point of contact for member companies, ensuring a seamless onboarding experience and continued engagement throughout their membership
• Build and nurture strong relationships with member stakeholders, understanding their goals and addressing their specific pain points, ensuring Volta’s support and resources align with their needs
• Drive member engagement by promoting participation in Volta’s events, publications, and programs, ensuring members maximize the value of their membership
• Develop a strong professional network by engaging with industry leaders and key figures in the battery industry, while gaining insight into their challenges and business needs
• Member Retention and Satisfaction
• Proactively identify and address member needs, providing tailored solutions that enhance member satisfaction and retention
• Monitor member health metrics and engagement data such as Net Promoter Scores to identify risks of churn, working closely with the Member Success team to develop retention strategies
• Collect feedback from members to continually improve the value of Volta’s programs and resources, while deepening your understanding of the industry’s evolving challenges
• Collaboration and Cross-Functional Support
• Collaborate with internal teams to upsell and renew memberships and program sponsorships, ensuring members are informed of new benefits and opportunities
• Work closely with the Research and Programming team to ensure that members are kept up-to-date on industry trends, events, and relevant research materials
• Coordinate member participation in Volta’s programs and events, ensuring strong representation and engagement
• Reporting and Member Insights
• Maintain accurate member data in CRM systems, ensuring all interactions and touchpoints are properly documented
• Provide regular reports on member success metrics, identifying areas for improvement and highlighting key achievements
• Deliver insights to internal teams to inform product development, communications, and marketing strategies based on member feedback and industry knowledge

Job description

About Volta Foundation

Join us at Volta Foundation, a pioneering nonprofit organization at the forefront of the global battery and energy storage ecosystem. With a vibrant network of 50,000 battery professionals, we are a nexus for thought leadership, collaboration, and growth in the battery industry. Volta’s mission extends beyond facilitating connections; we are dedicated to empowering professi...