Job Title: Part-Time Customer Service and IT Support Representative (Remote, Evenings & Weekends)

Job Description:
We are looking for a reliable and tech-savvy Customer Service and IT Support Representative to join our team on a part-time basis. This fully remote position is ideal for individuals with strong communication skills and a passion for assisting customers during evening and weekend hours.

Key Responsibilities:

• Respond to customer inquiries via email, chat, or phone, providing prompt and accurate support.
• Troubleshoot basic IT issues and guide customers through solutions.
• Escalate complex technical problems to the appropriate team while ensuring timely resolution.
• Maintain detailed records of interactions and solutions in the company database.
• Uphold excellent customer service standards to ensure a positive experience.

Qualifications:

• Prior experience in customer service or IT support preferred but not required; training provided.
• Strong written and verbal communication skills.
• Familiarity with troubleshooting common technical issues (e.g., connectivity, software setup).
• Ability to work independently in a remote environment and handle evening/weekend shifts.
• Comfortable using customer support software and tools.

What We Offer:

• Competitive hourly pay.
• Flexible scheduling with evening and weekend shifts.
• Remote work with training and ongoing support provided.
• Opportunity to develop customer service and technical skills in a professional environment.

How to Apply:
Interested candidates should submit their resume and a brief cover letter explaining their interest and availability. Join us to help customers solve problems and improve their experience, all from the comfort of your home!

Be part of a team that values flexibility, skill development, and exceptional customer support