Job Description:
Join the UPS team as a Remote Customer Support Assistant and provide exceptional service to customers from the comfort of your own home. In this work-from-home role, you'll assist customers with a variety of inquiries, including package tracking, shipping issues, and general support. You will communicate with customers via phone, email, and chat to resolve concerns efficiently and professionally. The role requires a customer-centric attitude, strong communication skills, and the ability to multitask in a fast-paced environment. No prior experience is needed, making it ideal for entry-level applicants seeking a stable remote position.

Responsibilities:

• Answer customer inquiries and resolve issues via phone, email, or live chat.
• Provide accurate information regarding UPS services, package tracking, and shipping options.
• Assist with managing customer accounts and address concerns in a timely manner.
• Maintain a positive and professional attitude while engaging with customers.
• Ensure customer satisfaction by addressing issues effectively and following up as needed.

Requirements:

• Strong verbal and written communication skills.
• Ability to multitask and work efficiently in a remote environment.
• Basic computer skills and comfort with using different software platforms.
• Excellent problem-solving skills and attention to detail.
• No prior experience required, but customer service experience is a plus.

Benefits:

• Competitive hourly wage.
• Work-from-home flexibility.
• Health benefits, including medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid time off and holidays.

Educational Qualifications:

• High school diploma or equivalent; associate’s degree or higher preferred but not required.

Company Overview:
UPS is a global leader in logistics, providing a broad range of services from package delivery to freight solutions. With over 100 years of experience, UPS is committed to delivering excellent service and innovation to its customers. We believe in promoting a culture of inclusivity and diversity, ensuring that every team member feels valued.

Equal Opportunity Employer:
At UPS, we are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to providing fair and equal employment opportunities to all.